Shipping policy
All shipping is FREE, and delivery service varies based on order value.
- Orders over the value of US$150 will be sent by DHL Express worldwide courier (2-5 days delivery once order is ready).
- Orders up to the value of $150 are sent via International Airmail (2-4 weeks delivery once order is ready).
If a customer has an order under $150 and requests a courier delivery, we will advise them of any additional costs that will apply.
The Buyer is responsible for all customs fees and sales tax. International rates may or may not include pickup and door-to-door delivery with customs clearance. Please consult your local Customs Office for duties, regulations, and restrictions before placing your order.
Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once your payment is approved, the receiving address is verified, and the item is produced.
All courier deliveries must be made to a verifiable, physical street address. DHL does not accept P.O. Box addresses in most countries.
Important note: If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hospital, hotel, school, etc., the carrier may accept the signatures of mailroom employees, receptionists, and similar administrative personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.